Frequently Asked Questions (FAQ)

Shipping

Currently we only ship within Switzerland.

If for any reason whatsoever your items do not arrive within 2-4 business day from the purchase date, please contact us info@dellaura.ch.

We'll cover the shipping fees for all orders above CHF 90. Otherwise we offer two different shipping options ranging between CHF 7.95 and CHF 9.95.

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

You can also check our online order tracking page

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

All orders are shipped by the Swiss Post within 2-4 business days. Currently we only ship within Switzerland.

Payment

You can use all the main Credit Cards & PayPal in our store.

Track my order

90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@dellaura.ch in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code right, best way to do this is by using copy & paste.

Returns

The fastest way to ensure you get what you want is to return the item you have. The goods must be in original condition, unused and undamaged. Click here for more details.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@dellaura.ch.

Still need help? Send us a note.

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